Get in Touch With Us
This page explains how to contact the Betting Not On Gamstop team, what we can help with and what we can't. We are an independent information site, so we can't see or change anything on your betting account. We can, however, listen to feedback, correct errors and point you to the right organisation.
What we can help with
Most messages we receive fall into a few groups. If yours fits one of these, tell us which in the first line and we can route it quickly.
- Corrections: an offer, payment method, wagering term or regulatory statement on one of our pages looks out of date or wrong. Please tell us the page and what you found.
- Questions about our guides: something about bonuses, odds, payments or verification is unclear and you would like it explained.
- Topic suggestions: a sport, bet type or feature you want covered.
- Reader experiences: information about a site we have reviewed. We treat this as a lead to check, not as proven fact.
- Business and editorial enquiries: please introduce your organisation and what you have in mind.
What we can't do
We don't operate any of the bookmakers we cover, so we can't act on your behalf. In particular, we can't:
- release a delayed withdrawal, reopen a closed account or reverse a bonus decision;
- settle a dispute between you and a betting site;
- confirm whether a particular bonus is still live for you, as terms change and the operator's own page is the final word;
- give financial, legal or personal gambling advice.
For account problems, go to the operator's customer support first and keep screenshots, dates and transaction references. Then use its formal complaints procedure. Ask what independent dispute route it offers, and check that it exists before you rely on it.
How to write a message we can act on
- Give the page title or address you are referring to.
- Say what you saw, and what you expected to see.
- Include the date you looked, because offers and terms change.
- Add a source if you have one, such as the operator's terms page.
- Leave out passwords, full card numbers and identity documents. We will never ask for them.
What happens next
A person reads each message. We can't promise a set reply time, but we aim to answer genuine questions and review any correction request against the operator's published terms. If a fact is confirmed wrong, we update the page. If we can't verify it, we may add a note saying so.
Our rankings are editorial, and commercial relationships don't decide them. The site may earn commission if you use some links, but sending us a message doesn't affect how any bookmaker is rated.
If gambling is becoming a problem
If betting is causing you stress, or you are spending more than you planned, support is available in Great Britain. GamCare runs a free, confidential helpline and online chat. You can also join GAMSTOP, the national self-exclusion scheme, which covers operators licensed by the UK Gambling Commission. Many betting sites listed on our pages are not part of it, so GAMSTOP will not block them. Blocking software and the deposit and loss limits offered by operators can add further protection.
Gambling is for adults aged 18 and over. It should never be treated as a source of income or a way to solve money problems.
Before you write: your answer may already be on the site
Our guides cover bonus conditions, payments, verification and withdrawals. If you are comparing operators, our page on trusted non GamStop casinos in the UK is a useful starting point, and it explains what to check before you open an account.
Thank you for helping keep dpclassics.co.uk accurate.